We aim to process all orders as quickly as possible. Orders are processed from our Dutch warehouse within 24–48 hours after being placed.

Orders placed on weekdays before 23:00 (CEST) are usually dispatched the same day. Orders placed after this time will be shipped the following day. Orders placed during the weekend will be processed on Monday.

The estimated delivery time, as shown at checkout and on our shipping page, starts from the moment your order has been dispatched.

As our order processing is fast, it is not possible to make changes or cancel your order once it has been placed. If you need any assistance regarding your order, our team is here to help.

For any questions, please contact us at info@alzaro.nl

If you would like to return your purchase, we are here to assist you. You have up to 14 days from the date of delivery to request a return.

To start a return, please contact us via our contact form or email us at info@alzaro.nl. Our team will guide you through the return process. We kindly recommend keeping your proof of shipment and tracking information until your return has been successfully delivered to our warehouse, as this helps ensure everything is handled smoothly.

All returned items must be unworn, unwashed, and in their original condition with all tags attached. Items should also be returned in their original packaging. Returns that do not meet these conditions may not be accepted.

Please note that certain items are not eligible for return, including underwear items such as socks, perfumes without their original sealed packaging, items marked as final sale, items returned after the 14-day return period, and any items that show signs of wear or damage.

Return shipping costs and any applicable customs charges may apply and are the responsibility of the customer.

Bundle or multipack items should be returned as a complete set, including all items and original packaging. For 1+1 or 2+1 promotions, free items are not eligible for refund and these promotions are not eligible for returns.

Once your return has been received and inspected, we will process your refund as soon as possible.

If you have any questions, please feel free to contact us via our contact form or at info@alzaro.nl. We are always happy to help.

On our website, you can enter your order number and name or email on the “Track Your Order” page to follow your shipment. We aim to process and ship all orders within 24–48 hours after they are placed. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to track your delivery via the carrier’s website.

We recommend checking the size guide available on each product page to find your best fit. If you are between sizes or unsure, we suggest choosing the larger size for a more comfortable fit.

We recommend checking our Shipping Policy for detailed information about shipping costs, delivery times, and free shipping conditions.

On our website, you can enter your order number and name or email on the “Track Your Order” page to follow your shipment. We aim to process and ship all orders within 24–48 hours after they are placed. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to track your delivery via the carrier’s website.

Orders are processed within 24–48 hours from our warehouse in the Netherlands.

Orders placed on weekdays before 23:00 (CEST) are usually shipped the same day. Orders placed after this time will be shipped the next business day.

Estimated delivery times are shown at checkout and on our Shipping page. Please note that delivery times begin once your order has been dispatched.

We currently ship to the Netherlands, all European countries, and the United States and Canada. For more detailed information about shipping locations and delivery times, we recommend checking our Shipping Policy.

Shipping costs depend on your location and order value.

For customers in the Netherlands, shipping costs €4.95. Orders above €80 qualify for free shipping.

For customers within Europe, shipping costs €7.95. Orders above €120 qualify for free shipping.

For customers in the United States and Canada, shipping costs €11.95. Orders above €150 qualify for free shipping.

Shipping costs are automatically calculated at checkout based on your location and order value. For more detailed information, we recommend checking our Shipping Policy.

Please note that import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are determined by your local customs authority and may need to be paid upon delivery.

Orders are processed shortly after being placed and cannot be changed once processing has started. We kindly recommend reviewing your details carefully before completing your purchase.

Returns are accepted within 14 days of delivery, in accordance with our Returns Policy.

If you need any assistance, please feel free to contact us via our contact page. We are here to help.

Our Customer Support team is available to assist you with any questions or inquiries.

You can contact us via our contact page or by email at info@alzaro.nl.

We aim to respond to all enquiries within 24 hours on business days.